Complaints about an Inspection
Complaints before or during an inspection
Colleges which wish to raise a concern before or during an inspection should contact their PFE Account Manager.
Complaints after an inspection
Complaints or concerns about the feedback at the end of an inspection should be raised with the PFE Account Manager. Any matters of factual accuracy can be raised when the college receives the proof draft of the report.
Other matters of complaint may also be raised at the proof stage – and if necessary through the ISI Complaints Procedure. Please be aware that raising a complaint will not necessarily delay publication of the report.
Concerns about a college
If you have a concern about a college, see Concerns about a College for more information.